Return and Refund Policy

Return & Refund Policy

Last updated: 2026.01.24

At Templars Coins, we value transparency, trust, and customer satisfaction.
This Return & Refund Policy complies with applicable European Union consumer protection laws.

1. Right of Withdrawal (EU Customers)

In accordance with EU Directive 2011/83/EU, customers located within the European Union have the right to withdraw from their purchase within 14 calendar days from the day the goods are received, without providing any reason.

To exercise your right of withdrawal, you must notify us in writing within this 14-day period.

2. Conditions for Returns

Returned items must meet all of the following conditions:

The item is unused, undamaged, and in its original condition
The item is returned in its original packaging
Any certificate of authenticity included with the product is returned intact
The return request is submitted within the 14-day withdrawal period

⚠️ Returns that do not meet these conditions may be refused or partially refunded.

3. Non-Returnable Items

Due to the nature of collectible and numismatic products, the following items cannot be returned:

Items showing signs of use, damage, or alteration
Items missing original packaging or certificate of authenticity
Personalized or custom-made products (if applicable)

4. Return Process

To initiate a return, please contact us at:

📧 [your support email]

Include:

Your order number
The item(s) you wish to return
A brief message stating that you wish to exercise your right of withdrawal

We will provide you with return instructions.

⚠️ Items returned without prior authorization may not be accepted.

5. Return Shipping Costs

Return shipping costs are borne by the customer, unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot be responsible for lost returns.